How We Developed Custom Washbasins for a Premium Hotel Tender in Poland

The challenge

The hotel project placed strong emphasis on design and finish, making the washbasin a visible part of the guest-room experience. The procurement partner needed a manufacturer capable of developing a product to specification rather than simply proposing something similar from an existing catalogue.

The deadline created a second challenge. The first sample had to be available quickly enough to support the tender process. At the same time, a run of approximately 300 custom units is not automatically attractive to every manufacturer once development and tooling effort are included. The solution had to make commercial sense at that volume.

Our solution

Marmorin applied its custom product development process to the design and production requirements of the project. Instead of treating the requested quantity as too small for a bespoke programme, the team worked on an approach that could accommodate both development effort and the anticipated production scale.

The first sample was produced within four weeks of the order. An unusual practical issue emerged at approval stage: the client’s representatives could not travel to inspect the sample in person because the timetable was so tight.

Rather than letting the project stall, Marmorin arranged a remote camera-based review. The customer could inspect the finished sample online and discuss it with the team without delaying the process for an in-person visit.

The outcome

The procurement partner reacted positively to the sample and to Marmorin’s ability to accommodate a bespoke request within a compressed timeframe. It subsequently identified other premium hotel opportunities where similar custom product development could be useful.

The experience showed the procurement partner that a bespoke specification, a demanding timetable and a commercially realistic batch size could be addressed together — without sacrificing the detailed review required for a premium hotel product.